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Understanding expectations, rights and responsibilities
When you need hospital care, your doctors and the nurses and other healthcare professionals at Akron General are committed to working with you and your family to meet your healthcare needs. Our dedicated doctors and staff serve our community in all of its ethnic, religious and economic diversity. Our goal is for you and your family to have the same care and attention we would want for our families and ourselves.
Your care is a partnership between you and our caregivers. This brochure explains some of the basics about how you can expect to be treated during your stay at Akron General, and what we will need from you to care for you. If you have any questions at any point, please ask. Your comfort and trust in your care are very important to us.
Patients have the right to:
Receive information about their rights.
Considerate and respectful care regardless of race, sex, national origin, religion, sexual orientation or source of payment.
Be involved in care decisions.
Receive necessary information from their physicians to give informed consent prior to the start of any procedure or treatment.
Consent prior to recording or filming for purposes other than identification, diagnosis or treatment.
Receive information about the persons responsible for their care.
Refuse care within the law.
Advance Directives concerning treatment permitted by law and within hospital policy to address end-of-life issues agreeable within the patient’s plan of care.
Be informed about outcomes of care or services that have been provided, including unanticipated outcomes.
Effective communications including that of interpretive language services.
Have their complaints addressed and receive resolution within a timely, reasonable and consistent manner.
Confidentiality, privacy and security.
Care rendered in a clean and safe environment that preserves dignity and a positive self-image.
Be free from mental, physical, sexual and verbal abuse, neglect and exploitation.
Be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff.
Be assured of accommodations for the physically challenged.
Pain management.
Access protective and advocacy services.
Consent to or decline to participate in research studies.
Have the opportunity to work if over a 30-day hospital stay.
Have his or her cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
Be informed about, along with family as appropriate, the outcomes of care, treatment and services, including unanticipated outcomes.
Patients have the responsibility to:
Provide information about past illness, hospitalizations, medications and other matters related to health status.
Inform care providers whether or not explanations of diagnosis, treatment and care options have been understood.
Follow the recommendations and advice prescribed by healthcare providers and to provide information about unexpected complications that arise.
Accept the outcomes if they do not follow the care, service or treatment plan.
Provide complete and accurate information about insurance and their abilities to meet any self-pay balances.
Be considerate and to respect the rights and property of other patients, visitors and healthcare providers.
For a grievance, patients have the right to:
Discuss their concerns with their attending physicians, registered nurses, or patient care advocate if they believe their rights have been violated by calling 330-344-6006.
File a grievance with a state agency that has licensure responsible for hospitals. For the State of Ohio, the contact is the Ohio Department of Health at 1-800-342-0553, 1-614-664-7726, or TTY at 1-614-466-3543.
Call the Joint Commission's toll free complaint hot line, 8:30 a.m. to 5 p.m., 1-800-994-6610 or visit their website at www.jointcommission.org.
Date Updated: 07-FEB-2008 | |
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