Our Patient Care Partnership:
Understanding expectations, rights and responsibilities

As a patient, you have the right to:

• Receive information about your rights.
• Effective communications in a manner you understand, including interpretive and translation services.
• Have your personal dignity respected.
• Considerate and respectful care, including the right to be free from all forms of harassment, neglect, exploitation, and verbal, mental, physical and sexual abuse.
• Receive care, regardless of your age, race, ethnicity, religion, culture, language, sex, national origin, sexual orientation, physical or mental disability, gender identity or expression,socioeconomic status, or source of payment.
• Be involved in decisions that affect your care, treatment, or services.
• Have a support person, such as a family member, friend, or other individual of your choosing, present with you for emotional support during the course of your stay, as appropriate.
• Receive visitors of your choosing that you (or your support person, as appropriate) designate, including a spouse, domestic partner (including a same sex domestic partner),another family member, or friend, and the right to withdraw or deny your consent at any time.
• To be informed (or your support person informed, where appropriate) of your visitation rights, including any clinically necessary restriction or limitation on such rights.
• To have your family or a representative of your choosing and your own physician notified of your admission to the hospital.
• Receive necessary information from your physicians to give or withhold informed consent prior to the start of anyprocedure or treatment when possible.
• Legally appoint someone else to make decisions for you if you become unable to do so, and have that person approve or refuse care, treatment, and services.
• Give or withhold informed consent prior to and during recording or filming for purposes other than identification, diagnosis or treatment.
• Receive information about the persons responsible for your care, treatment, or services.
• Refuse care, treatment, or services after being informed of the consequences of such refusal.
• To formulate advance directives and have them followed.
• Have your complaints addressed and receive resolution within a timely, reasonable and consistent manner.
• Confidentiality, personal privacy and security.
• Access your health information and request amendment to and obtain information on disclosures of your health information as allowed by law.
• Care rendered in a clean and safe environment.
• Be free from restraint or seclusion of any form not necessary for health or safety, which are used as a means of coercion, discipline, convenience, or retaliation by staff.
• Accommodations for the physically challenged.
• Pain management.
• Access protective and advocacy services.
• Consent to or decline to participate in research studies and clinical trials.
• Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
• Have access to pastoral and other spiritual services.
• Be informed, along with your family as permitted by you, about the outcomes of care, treatment and services that have been provided, including unanticipated outcomes.

As a patient, you have the responsibility to:

• Provide information about past illness, hospitalizations, medications, and other matters related to your health, including changes in your symptoms or condition.
• Inform your care providers when information has not been understood.
• Follow the recommendations and advice of your care providers, and understand that you are responsible for the consequences if you refuse to do so.
• Provide complete and accurate information about insurance and your ability to meet the financial obligations of your care.
• Be considerate and respect the rights and property of other patients, visitors, and hospital staff.

Complaints or Grievances:

• You have the right to discuss your concerns, complaints or grievances with your care providers, or your may contact our Patient Care Advocate by calling 330-344-6711.
• You also have the right to file a grievance with the following:
  
  The Joint Commission
  Office of Quality Monitoring
  One Renaissance Blvd.
  Oakbrook Terrace, IL 60181
  Telephone: 1-800-994-6610
  Email: complaint@jointcommission.org
  
  Ohio Department of Health
  246 North High Street
  Columbus, OH 43215
  Telephone: 1-800-342-0553
  Email: HCComplaints@odh.ohio.gov
  
  If you are a Medicare beneficiary, you may contact:
  Ohio KePRO
  5700 Lombardo Center, Suite 100
  Seven Hills, OH 44131
  Medicare Beneficiary Help Line: 1-800-589-7337

Last updated by Quality Control on October 12, 2012