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> Patients & Visitors> Managing My Account
Manage My Billing Account

Need Help Paying Your Bill?
We know that a hospital visit, test or therapy is often unexpected. We also understand that the expense can become a worry to you. We take great pride in putting our patients first and that is the reason we participate in the Ohio Hospital Care Assurance Program (HCAP) and our CARE charity programs.

Read Akron General's Hospital/Charity Care Program Policy.

To qualify for either program, patients must complete a Hospital Financial Assistance Program Application, apply and have their eligibility approved to receive free care under the HCAP or CARE programs. Call 330-344-2000 or 1-866-440-0257 for a financial assistance application.

Patient Financial Services
Akron General Medical Center
Automated Account Information System (AAIS)
1-866-246-3472 (toll free)

Have a Billing Question?
We have answers. Search topics for commonly asked questions, call us at 330-344-2000 or 1-866-440-0257, Monday through Thursday, 8:30 a.m. - 7 p.m., Friday, 8:00 a.m. - 7 p.m., or use our Automated Account Information line. Billing Answers

Pay My Bill

Manage Your Account Online

This is the form to use if you are paying a discounted amount that appears on your statement. Log in Now

Pay your bill, update your contact information and update your insurance information via this online tool. Your Account Number and Password is found on your patient statement.


Easy Online Payment

Not sure of your password? This service will help you make a quick bill payment.  All you'll need is your account number, which can be found on your statement or may be provided to you at the end of your visit.

Important: This is not the form to use if you are paying a discounted amount that appears on your statement. Instead, use the Manage Your Account Online service above or call 330-344-2000 to use our Automated Phone System or speak to a customer service representative.

I'd like to pay a bill from:

Akron General Medical Center
Lodi Community Hospital
Edwin Shaw Rehabilitation Inst.
Partners Physician Group


Get Account Information by Phone Get automated account information about your hospital bill by phone whenever you need it - 24 hours a day, seven days a week. Simply have your account number ready and use the key pad or your voice to follow the prompts. 

Automated Account Information System
1-866-246-3472 (toll free)

  • Check your account balance
  • Obtain payment history
  • Request an itemized statement of your account
  • Update your mailing address
  • Make a credit card payment
  • Establish a payment plan
  • Obtain information about qualifications to receive free services
  • Obtain information about community resources available to help you
  • Update your insurance information
  • Request a refund or check the status of a refund
  • Speak to a Customer Service Representative

You Can Manage Your Billing Information Online
You can forget about writing a check and stamping an envelope! Watch your statement for a log-in and password to access your billing account online. You'll be able to completely manage your account online - view your information online, make payments, update your billing information and more.

Patient Price Information List
In compliance with state law, a price list is available containing the usual and customary charges for room and board, X-rays, Laboratory, Emergency Department, Operating Room, Delivery Room, Physical Therapy and Respiratory Services.

Date Updated: 12-FEB-2015

Akron General Medical Center • 1 Akron General Avenue (Formerly 400 Wabash Avenue) • Akron, OH 44307 • 330-344-6000 • 1-800-221-4601    © 2014 Akron General Health System
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