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Financial Assistance

Akron General's Financial Assistance Program Summary
Akron General’s Financial Assistance Program serves patients who are uninsured for services provided at Akron General Medical Center, Lodi Community Hospital, Edwin Shaw Rehabilitation and their associated hospital outpatient facilities. This policy covers hospital services only.

Discounts are provided on hospital bills for patients who do not have health insurance and who meet certain eligibility criteria. The amount of the discount is determined after a review and assessment of the patient’s or family’s financial need and is based on current Federal Poverty Guidelines (see chart below).

For qualifying patients, we can establish interest-free payment plans extending up to three years for discounted account balances. Patients may apply for financial assistance at any time before, during or up to two years after their care.

Download a Financial Assistance application form (PDF).

Patients must meet several qualifications to be eligible for Akron General's Financial Assistance Program. Criteria includes:

  • The care being discounted must be medically necessary (non-elective) and a service that the Ohio Medicaid program would cover.
  • Patients must attest that they are uninsured and do not qualify for any third-party payment programs or for any health savings or medical savings account. 
  • Patients must agree to and provide adequate information to allow Akron General Hospitals to apply on their behalf for third-party payment programs, if applicable.
  • Patients must agree to provide financial information that can be used to determine their income.
  • Patients must be at or below 400 percent of current Federal Poverty Guidelines.

For patients whose income is at or below (0 to 100 percent of) the Federal Poverty Guidelines (FPG), Akron General participates in the Ohio Hospital Care Assurance Program (HCAP). Through HCAP, Akron General provides basic, medically necessary hospital services free of charge to qualifying residents. Federal Poverty Guidelines are available from the U.S. Department of Health & Human Services.

Annual Family Income Amount of Discount
< 200% FPG 100%
201% - 250% FPG 80%
251% - 400% FPG 72%

Financial Review Services
If your insurance plan is not accepted at Akron General, or if you do not have insurance, a financial counselor will meet with you prior to scheduling your appointment. They can:

  • Provide financial counseling
  • Assist patients in applying and qualifying for federal, state and local financial assistance programs, including HCAP
  • Assist patients in qualifying for the Akron General Hospitals’ Charity Financial Assistance Program and completing the application
  • Arrange discounts for uninsured patients
  • Establish interest-free payment plans 

For a complete copy of Akron General's Financial Assistance Program or Ohio Hospital Care Assurance Program (HCAP) guidelines, or to obtain an application for either program, please call our Financial Counselors at 330-344-6924 or 800-221-6195, or download copies from the links below.

Download Akron General's Financial Assistance Policy.

Download a Financial Assistance application form (PDF).

Ohio Hospital Care Assurance Program (HCAP)
We participate in the Ohio Hospital Care Assurance Program (HCAP) to provide basic, medically necessary hospital services free of charge to qualifying patients.

Patients must complete an application, apply and have their eligibility approved to receive free care under the HCAP program.

To qualify, you must be at or below (0 – 100 percent of) the Federal Poverty Guidelines (FPG). You must submit an application within three years of receiving a statement from us for the specific services. Additional qualifications include:

  • You must be an Ohio resident at the time of service
  • You were not an active Medicaid recipient at the time of service

A Patient Financial Services representative will contact you once a decision has been made on your eligibility for the HCAP program. You are responsible for providing the information needed for the application process, and you will continue to receive statements until eligibility has been determined.

Contact Patient Financial Services
For more about our HCAP program, help completing the application or for information about other financial assistance programs, call the Patient Financial Services office at 330-344-2000 or 1-866-440-0257.

Please note that if your income is more than the amounts shown and you DO NOT have health insurance, please call our offices and ask about the CARE program.

Date Updated: 12-MAY-2015

Akron General Medical Center • 1 Akron General Avenue (Formerly 400 Wabash Avenue) • Akron, OH 44307 • 330-344-6000 • 1-800-221-4601    © 2014 Akron General Health System
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