Find A Doctor Find A Service Make An Appointment Talk To A Doctor

PATIENT AND VISITORSbanner
increase text size decrease text size printer friendly



> Patients & Visitors
 

Our Patient Care Partnership:
Understanding expectations, rights and responsibilities

As a patient, you have the right to:

  • Receive information about your rights.
  • Effective communications in a manner you understand, including interpretive and translation services.
  • Have your personal dignity respected.
  • Considerate and respectful care, including the right to be free from all forms of harassment, neglect, exploitation, and verbal, mental, physical and sexual abuse.
  • Receive care, regardless of your age, race, ethnicity, religion, culture, language, sex, national origin, sexual orientation, physical or mental disability, gender identity or expression,socioeconomic status, or source of payment.
  • Be involved in decisions that affect your care, treatment, or services.
  • Have a support person, such as a family member, friend, or other individual of your choosing, present with you for emotional support during the course of your stay, as appropriate.
  • Receive visitors of your choosing that you (or your support person, as appropriate) designate, including a spouse, domestic partner (including a same sex domestic partner),another family member, or friend, and the right to withdraw or deny your consent at any time.
  • To be informed (or your support person informed, where appropriate) of your visitation rights, including any clinically necessary restriction or limitation on such rights.
  • To have your family or a representative of your choosing and your own physician notified of your admission to the hospital.
  • Receive necessary information from your physicians to give or withhold informed consent prior to the start of any procedure or treatment when possible.
  • Legally appoint someone else to make decisions for you if you become unable to do so, and have that person approve or refuse care, treatment, and services.
  • Give or withhold informed consent prior to and during recording or filming for purposes other than identification, diagnosis or treatment.
  • Receive information about the persons responsible for your care, treatment, or services.
  • Refuse care, treatment, or services after being informed of the consequences of such refusal.
  • To formulate advance directives and have them followed.
  • Have your complaints addressed and receive resolution within a timely, reasonable and consistent manner.
  • Confidentiality, personal privacy and security.
  • Access your health information and request amendment to and obtain information on disclosures of your health information as allowed by law.
  • Care rendered in a clean and safe environment.
  • Be free from restraint or seclusion of any form not necessary for health or safety, which are used as a means of coercion, discipline, convenience, or retaliation by staff.
  • Accommodations for the physically challenged.
  • Pain management.
  • Access protective and advocacy services.
  • Consent to or decline to participate in research studies and clinical trials.
  • Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
  • Have access to pastoral and other spiritual services.
  • Be informed, along with your family as permitted by you, about the outcomes of care, treatment and services that have been provided, including unanticipated outcomes.

As a patient, you have the responsibility to:

  • Provide information about past illness, hospitalizations, medications, and other matters related to your health, including changes in your symptoms or condition.
  • Inform your care providers when information has not been understood.
  • Follow the recommendations and advice of your care providers, and understand that you are responsible for the consequences if you refuse to do so.
  • Provide complete and accurate information about insurance and your ability to meet the financial obligations of your care.
  • Be considerate and respect the rights and property of other patients, visitors, and hospital staff.

Complaints or Grievances:

  • You have the right to discuss your concerns, complaints or grievances with your care providers, or your may contact our Patient Care Advocate by calling 330-344-6711.
  • You also have the right to file a grievance with the following:
      The Joint Commission
      Office of Quality Monitoring
      One Renaissance Blvd.
      Oakbrook Terrace, IL 60181
      Telephone: 1-800-994-6610
      Email: complaint@jointcommission.org

      Ohio Department of Health
      246 North High Street
      Columbus, OH 43215
      Telephone: 1-800-342-0553
      Email: HCComplaints@odh.ohio.gov

      If you are a Medicare beneficiary, you may contact:
      Ohio KePRO
      5700 Lombardo Center, Suite 100
      Seven Hills, OH 44131
      Medicare Beneficiary Help Line: 1-800-589-7337

 

Date Updated: 11-SEP-2013



Akron General Medical Center • 1 Akron General Avenue (Formerly 400 Wabash Avenue) • Akron, OH 44307 • 330-344-6000 • 1-800-221-4601    © 2014 Akron General Health System
Find Us on Facebook button


This website is certified by Health On the Net Foundation. Click to verify.

  This site complies with the HONcode standard for trustworthy health information: verify here.