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> Patients & Visitors

Our Patient Care Partnership:
Understanding expectations, rights and responsibilities

As a patient, you have the right to:

  • Receive information about your rights.
  • Effective communications in a manner you understand, including interpretive and translation services.
  • Have your personal dignity respected.
  • Considerate and respectful care, including the right to be free from all forms of harassment, neglect, exploitation, and verbal, mental, physical and sexual abuse.
  • Receive care, regardless of your age, race, ethnicity, religion, culture, language, sex, national origin, sexual orientation, physical or mental disability, gender identity or expression,socioeconomic status, or source of payment.
  • Be involved in decisions that affect your care, treatment, or services.
  • Have a support person, such as a family member, friend, or other individual of your choosing, present with you for emotional support during the course of your stay, as appropriate.
  • Receive visitors of your choosing that you (or your support person, as appropriate) designate, including a spouse, domestic partner (including a same sex domestic partner),another family member, or friend, and the right to withdraw or deny your consent at any time.
  • To be informed (or your support person informed, where appropriate) of your visitation rights, including any clinically necessary restriction or limitation on such rights.
  • To have your family or a representative of your choosing and your own physician notified of your admission to the hospital.
  • Receive necessary information from your physicians to give or withhold informed consent prior to the start of any procedure or treatment when possible.
  • Legally appoint someone else to make decisions for you if you become unable to do so, and have that person approve or refuse care, treatment, and services.
  • Give or withhold informed consent prior to and during recording or filming for purposes other than identification, diagnosis or treatment.
  • Receive information about the persons responsible for your care, treatment, or services.
  • Refuse care, treatment, or services after being informed of the consequences of such refusal.
  • To formulate advance directives and have them followed.
  • Have your complaints addressed and receive resolution within a timely, reasonable and consistent manner.
  • Confidentiality, personal privacy and security.
  • Access your health information and request amendment to and obtain information on disclosures of your health information as allowed by law.
  • Care rendered in a clean and safe environment.
  • Be free from restraint or seclusion of any form not necessary for health or safety, which are used as a means of coercion, discipline, convenience, or retaliation by staff.
  • Accommodations for the physically challenged.
  • Pain management.
  • Access protective and advocacy services.
  • Consent to or decline to participate in research studies and clinical trials.
  • Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.
  • Have access to pastoral and other spiritual services.
  • Be informed, along with your family as permitted by you, about the outcomes of care, treatment and services that have been provided, including unanticipated outcomes.

As a patient, you have the responsibility to:

  • Provide information about past illness, hospitalizations, medications, and other matters related to your health, including changes in your symptoms or condition.
  • Inform your care providers when information has not been understood.
  • Follow the recommendations and advice of your care providers, and understand that you are responsible for the consequences if you refuse to do so.
  • Provide complete and accurate information about insurance and your ability to meet the financial obligations of your care.
  • Be considerate and respect the rights and property of other patients, visitors, and hospital staff.

Complaints or Grievances:

  • You have the right to discuss your concerns, complaints or grievances with your care providers, or your may contact our Patient Care Advocate by calling 330-344-6711.
  • You also have the right to file a grievance with the following:
      The Joint Commission
      Office of Quality Monitoring
      One Renaissance Blvd.
      Oakbrook Terrace, IL 60181
      Telephone: 1-800-994-6610

      Ohio Department of Health
      246 North High Street
      Columbus, OH 43215
      Telephone: 1-800-342-0553

      If you are a Medicare beneficiary, you may contact:
      Ohio KePRO
      5201 W. Kennedy Blvd., Suite 900, Tampa, FL 33609
      Medicare Beneficiary Help Line: 855-408-8557


Date Updated: 30-OCT-2015

Cleveland Clinic Akron General • 1 Akron General Avenue • Akron, OH 44307 • 330.344.6000 • 1.800.221.4601    © 2018 Cleveland Clinic Akron General