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Rights That You Have

The records we maintain about your care are the property of Akron General. You have the following rights, however, regarding the health information we maintain about you.

Right to a Paper Copy of this Notice. You have the right to a paper copy of this Notice at any time. Copies of this Notice are available throughout Akron General or by contacting the Privacy Officer using the contact information at the end of this Notice.

Right to Inspect and Copy. You have the right to inspect and/or copy your health information. You are required to submit your request in writing to your caregiver or the appropriate medical records department. We may charge you a reasonable fee for copying your medical records. We may deny your request to inspect or copy your health information in certain limited circumstances. If you are denied access to your health information, you may request that the denial be reviewed.

If we maintain an electronic copy of your health information, and you request an electronic copy of your record, we will provide you with access to the electronic information in the electronic format requested by you, if it is readily producible, or, if not, in a readable electronic format as agreed to by Akron General and you. If requested, we will transmit an electronic copy to an entity or person you designate.

Right to Request Amendments. If you feel that health information about you is incorrect or incomplete, you have the right to ask us to amend the information. You may request an amendment for as long as we maintain the information. To request an amendment, you must submit your written request, along with an explanation as to why the amendment is needed, to the Privacy Officer using the contact information at the end of this Notice. If we accept your request we will tell you and amend your records. We cannot change what is in the record, but we will supplement the information. If we deny your request, we will provide you with a written explanation of why we did not make the amendment and explain your rights.

Right to an Accounting of Disclosures.  You have the right to request a list of instances in which we have disclosed your health information. The list will not include (1) uses or disclosures made for treatment, payment, and health care operations; (2) information given to your family or friends with your permission or in your presence without objection; (3) disclosures made directly to you; (4) instances when you have given us a written authorization for the release of health information; or (5) information released for national security purposes or given to correctional institutions. To obtain this list, you must make a request in writing to the Privacy Officer using the contact information at the end of this Notice. The list we will give you will include disclosures made in the last six years unless you request a shorter time. The first accounting you request in a 12- month period will be free. For additional lists, we may charge you for the cost of producing the list.

Right to Request Restrictions.  You have the right to request that we place additional restrictions on our use and disclosure of your health information, including uses and disclosures for treatment, payment, and health care operations, and to family members, friends, or others involved in your care or payment for your care. To request a restriction, you must tell your caregivers or contact the Privacy Officer using the information listed at the end of this Notice. You may be asked to submit your request in writing. We are not required to agree to your request. If we do agree, we will notify you in writing and will honor our agreement unless the information is needed to provide you emergency treatment or we are required or permitted by law to disclose it.

If you or another family member or person on your behalf have paid your health care provider in full for a particular health care service or item and specifically request that we not disclose information about this health care item or service to your health plan for payment or healthcare operations purposes, we will agree to this request. We generally cannot restrict disclosure of information needed for health care treatment purposes.

Right to Request Confidential Communications.  You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you by mail or at work. To make such a request, you must tell your caregivers or contact the Privacy Officer using the information listed at the end of this Notice. We will honor reasonable requests. However, if we are unable to contact you using the requested methods or locations, we may contact you using any information we have.

Right to Notice of a Breach.  If Akron General or any of its Business Associates or the Business Associates’ subcontractors experiences a breach of your health information (as defined by HIPAA) that compromises the privacy or security of your health information, you will be notified of the breach and about any steps you should take to protect yourself from potential harm resulting from the breach.

Changes to this Notice.

Akron General is required to abide by the terms of this Notice. However, we may change our notice at any time. The new notice will be effective for health information we already have about you as well as any information we receive in the future. We will post a copy of the current Notice on Akron General’s website,, and you may request a copy of the Notice currently in effect at any time through the entity at which you receive treatment or services or by contacting the Privacy Officer.


If you think that we may have violated your privacy rights, or you disagree with a decision we made about your health information, you may file a complaint with our Privacy Officer using the contact information listed below. You also may send a written complaint to the Secretary of the Department of Health and Human Services. We will not punish you or retaliate against you if you file a complaint about our privacy practices: 

Effective Date: This Notice of Privacy Practices is effective September 16, 2013. 

The following entities have adopted and agree to follow this Notice:

Uses & Disclosures of Your Personal Health Information

Rights That You Have


Date Updated: 29-SEP-2016

Cleveland Clinic Akron General • 1 Akron General Avenue • Akron, OH 44307 • 330.344.6000 • 1.800.221.4601    © 2018 Cleveland Clinic Akron General