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For Release: January 9, 2012

Jim Gosky 330.344.6083,
Amy Kilgore 330.344.6014,

Lodi Community Hospital Celebrates  National Award...Again  

Reaching the summit is extraordinary. Reaching it repeatedly, even more so. For the sixth consecutive year, Lodi Community Hospital in Lodi, Ohio, has won the prestigious Press Ganey Summit Award for excellence in patient satisfaction.  Lodi Community Hospital is one of only 3 in the nation to receive this award for six consecutive years.

Of the award, Thomas Whelan, president of Lodi Community Hospital, says, "Receiving this national recognition again is an honor. It is a direct result of the hard work and dedication of the entire staff of Lodi Community Hospital, especially the physicians and nurses in the Emergency Department. We strive to create an environment in which top-quality care and patient satisfaction are the foundation for everything we do. We take pride in exceeding our patients’ expectations and providing quality, community-based healthcare to the residents of southwest Medina County, as well as portions of Lorain, Ashland and Wayne Counties."

Each Summit Award winner must achieve and maintain the exceptional performance for three consecutive years to receive its first award. Lodi Community Hospital won this award based on its consistently high scores for patient satisfaction. The hospital has ranked in the 95th percentile or above in the Press Ganey database for six consecutive years. A 95th percentile score means that only five percent of the surveyed hospitals across the country performed better in emergency department patient satisfaction scores.  

"To be associated with an organization committed to quality and service-oriented care," says Dr. Richard Kessler, Medical Director of the Emergency Department at Lodi Community Hospital, "is a great honor.  The doctors we have in this ER are not only board-certified in Emergency Medicine, but they are screened to ensure they have the right mindset to provide compassionate, efficient care as well as the excellent clinical care expected by our patients and their families."

"We are proud partners of Lodi Community Hospital," said Robert Draughon, CEO of Press Ganey. "Lodi Community Hospital's dedication to continuous improvement serves as a model for all." 

Recipients of the Summit Award truly set themselves apart from the competition. They do so by demonstrating their dedication to improvement and sustaining excellence in both quality of care and patient satisfaction. Recognized as a leader in performance improvement for 25 years, Press Ganey partners with more than 10,000 healthcare organizations worldwide to create and support high performing organizations and, ultimately, improve the overall healthcare experience.  

In a continued effort to provide the quickest access to quality care for patients, Lodi Community Hospital has increased its level of transparency by offering online and text ER wait times. Patient rounding and follow-up after discharge also add another layer of accountability and commitment to its patients. For more information about Lodi Community Hospital’s ER and this award, please visit  

About Akron General Health System
Akron General Health System is a not-for-profit healthcare organization with the mission of improving the health and lives of the people and communities we serve. Akron General Health System includes: Akron General Medical Center, a 511-bed teaching and research medical center, and Edwin Shaw Rehabilitation Institute, the area's largest provider of rehabilitation services; Akron General Partners, which includes Partners Physician Group, the Akron General Health & Wellness Centers, Lodi Community Hospital, Community Health Centers and other companies; Akron General Community Health Ventures, which includes Visiting Nurse Service and Affiliates, the largest and most comprehensive provider of home healthcare services in Ohio; and Akron General Foundation. Akron General has earned the prestigious National Research Corporation (NRC) Consumer Choice Award for 14 years. For more information about Akron General Health System, visit About Us. For more information about Lodi Community Hospital, six-time winner of the Press Ganey Associates Patient Satisfaction Summit Award, visit

Date Updated: 10-JAN-2012

Akron General Medical Center • 1 Akron General Avenue (Formerly 400 Wabash Avenue) • Akron, OH 44307 • 330-344-6000 • 1-800-221-4601    © 2014 Akron General Health System
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