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For release: December 6, 2012

Amy Kilgore 330.344.6014, amy.kilgore@akrongeneral.org
Christina Cyrus 330.344.7819, christina.cyrus@akrongeneral.org

Lodi Community Hospital continues as national leader in patient satisfaction for seventh consecutive year
Hospital awarded for high scores in emergency department patient satisfaction

Keeping with tradition, Akron General Lodi Community Hospital, located in Lodi, Ohio, has received its seventh consecutive Press Ganey Summit Award for patient satisfaction. The prestigious award once again places Lodi Community Hospital among the nation’s top health care systems for patient satisfaction – a critical component to delivering high-quality care.

The Summit Award recognizes top-performing facilities that sustain the highest levels of patient satisfaction performance, and is one of the health care industry’s most coveted symbols of achievement. In order to receive its first award seven years ago, Lodi Community Hospital, like other first-time winners, had to achieve three consecutive years of excellence in patient satisfaction before becoming eligible to receive the award. With its latest award, this means Lodi Community Hospital has achieved excellence in patient satisfaction for the last 10 consecutive years – a decade of commitment to patients.

"We are proud to partner with Lodi Community Hospital,” said Patrick T. Ryan, CEO, Press Ganey. “Achieving this level of excellence in patient satisfaction reflects the organization’s commitment to delivering outstanding service and quality. Lodi Community Hospital’s efforts benefit patients throughout the community and will lead to improved patient experience."

Lodi Community Hospital won this award based on its consistently high scores in emergency department patient satisfaction.

“We are truly honored to be recognized again as one of the nation’s top hospitals for patient satisfaction,” said Thomas Whelan, president, Lodi Community Hospital. “As in years past, I am extremely proud of our staff, especially the physicians and nurses who work in our Emergency Room. Our staff is committed to providing excellent medical care and personalized service. Our patients’ satisfaction remains a top priority and a pillar of our values as an organization.”

The hospital has ranked in the 95th percentile or above in the Press Ganey database for seven consecutive years, meaning that only five percent of the surveyed hospitals across the country performed better in emergency department patient satisfaction scores.

“As a critical access hospital, we strive to provide high-quality emergency medical treatment close to home for our patients. This award is a reflection of our Emergency Department’s commitment excellence in care and our tradition of treating every patient with compassion,” said Dr. Richard Kessler, Medical Director, Emergency Department, at Lodi Community Hospital.

Lodi Community Hospital is one of 114 organizations to receive this prestigious honor in 2012, and one of only 24 to receive it for achieving and sustaining excellence in emergency room patient satisfaction. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

About Lodi Community Hospital
Lodi Community Hospital, one of three hospitals in the Akron General Health System, has proudly provided community based healthcare to people of southwest Medina County and portions of Lorain, Ashland and Wayne Counties since 1920. Lodi Community Hospital is a designated 25-bed Critical Access Hospital and offers a comprehensive range of services: acute and skilled care; a full range of outpatient diagnostic, rehabilitation and physical therapy services; occupational health care; outpatient and general, minimally invasive surgery; radiology services; and a state-of-the-art 24-hour emergency room. For six consecutive years, the hospital has won the prestigious Press Ganey Summit Award for excellence in patient satisfaction. Lodi Community Hospital is one of only three in the nation to receive this award for six consecutive years. For more information, visit www.lodihospital.org and www.akrongeneral.org.



Akron General Medical Center • 1 Akron General Avenue (Formerly 400 Wabash Avenue) • Akron, OH 44307 • 330-344-6000 • 1-800-221-4601    © 2014 Akron General Health System
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