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For release: December 6, 2013

Amy Kilgore 330.344.6014,
Kelly Ward-Smith 330.344.1681,

Akron General receives Press Ganey Guardian of Excellence Award
Achieves 95th percentile in Satellite Emergency Department Patient Satisfaction

Akron General Health System is among the 2013 Guardian of Excellence Award winners as named by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction. Akron General received this prestigious award for patient satisfaction scores at its Emergency Departments located at the Akron General Health & Wellness Centers in Stow, Green and West Akron.

“We are proud to receive this most important distinction,” said Thomas L. “Tim” Stover, MD, MBA, President and CEO, Akron General Health System. “At Akron General, we work hard to ensure that each patient experience is the most prompt, courteous and high quality clinical visit available anywhere. This award is indicative of the success of the efforts of our Emergency Department doctors, nurses and allied health professionals.”

Akron General’s Emergency Departments consistently measure among the nation’s best in short patient wait times, a short “total length of stay” in the Emergency Department, and outstanding clinical outcomes.

The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one-year reporting period. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

About Akron General Health System
Akron General Health System is a not-for-profit health care organization with the mission of improving the health and lives of the people and communities it serves. Akron General Health System includes: Akron General Medical Center, a 532-registered-bed teaching and research medical center, and Edwin Shaw Rehabilitation Institute, the area’s largest provider of rehabilitation services; Akron General Partners, which includes Partners Physician Group, the Akron General Health & Wellness Centers, Lodi Community Hospital, Community Health Centers and other companies; Akron General Community Health Ventures, which includes Visiting Nurse Service and Affiliates; and Akron General Foundation. Recently, U.S. News & World Report ranked Akron General Medical Center as the fifth best hospital in Ohio. In 2013, the American Nurses Association bestowed the prestigious “Magnet” status on the more that 1,000 nurses from Akron General Medical Center, Edwin Shaw Rehabilitation Institute and the Health System’s Health & Wellness Centers. For more information about Akron General Health System, visit

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